Whistle Blowing – City Exchange Uae

Report with Confidence - Whistleblower Policy

Our Commitment to Integrity

Honesty and transparency form the cornerstone of our business operations at City Exchange. We are committed to maintaining the highest ethical standards and fostering a culture where concerns can be raised without fear of retaliation. If you become aware of any wrongdoing, misconduct, or unethical activity within City Exchange, we encourage you to report with confidence through our secure, confidential, and independent whistleblowing channel.

What Should Be Reported

We treat all genuine concerns about wrongdoing with the utmost seriousness. You are encouraged to report any incidents, events, or practices that may compromise our ethical standards or breach laws and regulations. Whistleblowers are expected to act in good faith, provide credible information, and refrain from submitting unverified rumours or unfounded allegations. This page is intended only for reporting allegations of wrongdoing. If you wish to submit a complaint about products or services, please visit https://www.cityexchangeuae.com/customer-feedback/.

Reportable Matters Include:

Unethical Conduct or Behaviour – Actions that violate our code of conduct or professional standards
Conflict of Interest – Situations where personal interests may compromise professional judgment
Breach of Confidentiality – Unauthorized disclosure of sensitive information
Money Laundering and Terrorist Financing – Suspicious financial activities or transactions
Theft or Damage – Unauthorized taking or destruction of physical equipment, data, information, or passwords
Fraud and Fraudulent Practices – Deceptive practices intended to secure unfair advantage
Bribery and Corruption – Offering, giving, receiving, or soliciting improper payments or Favors
Discrimination, Harassment, or Retaliation – Unfair treatment of employees based on protected characteristics or retaliatory actions
Financial Misrepresentation – Inaccurate reporting of City Exchange’s financial position or unacceptable accounting standards
Legal and Regulatory Violations – Any potential breach of UAE laws or regulations
Other Concerns – Any other matters that may compromise our integrity or legal compliance

Whistleblowing Reporting

For Whistleblowing reporting you can fill out the form, or through the following: Email: whistleblowing@cityexchangeuae.com

Your Protection

We are committed to protecting whistleblowers from retaliation. All reports are handled with the utmost confidentiality and are viewed only by authorized personnel only, and we have strict policies against any form of retribution for good faith reporting.

“Your voice matters. By reporting with confidence, you help us maintain the trust and integrity that define City Exchange”.

Type of Report Incident Details When did this occur? Location/Department People Involved Supporting Evidence Urgency Level Contact Information (Optional - for follow-up)

I wish to remain anonymous I acknowledge that I am reporting in good faith and understand that false or malicious reports may result in disciplinary action.